Thank you for shopping at Moblivo. This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully before placing an order.

Order Processing Time All orders are processed within [1–3] business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may take an additional day or two — we will notify you by email if there is a significant delay beyond our stated processing time.

Shipping Rates and Delivery Times Shipping charges for your order are calculated and displayed at checkout.

Delivery delays can occasionally occur due to customs processing, courier delays, weather conditions, or other circumstances beyond our control.

Order Tracking Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after dispatch.

Customs, Duties and Taxes Moblivo is not responsible for any customs duties, import taxes, or fees applied by your country's customs authority. These charges, if applicable, are the responsibility of the customer and are collected by the shipping carrier or local customs office upon delivery. Please check with your local customs office for more information before placing an order internationally.

Shipping Address Please ensure your shipping address is complete and accurate at checkout. Moblivo is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address after placing your order, contact us immediately at elhamnassri@gmail.com and we will do our best to update it before dispatch.

Lost, Delayed or Damaged Packages If your order has not arrived within the estimated delivery window, or if your package arrives damaged, please contact us at elhamnassri@gmail.com with your order number so we can investigate with the shipping carrier and find a suitable resolution, which may include a reshipment or refund.

Multiple Shipments If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse location. You will be notified if your order is split into multiple shipments, and no additional shipping charges will apply.

Order Changes and Cancellations If you need to change or cancel your order, please contact us at elhamnassri@gmail.com as soon as possible. Once an order has been processed or shipped, we are unable to make changes or cancel it.

Contact Us If you have any questions about our Shipping Policy, please contact us at: Email: elhamnassri@gmail.com Website: moblivo.com